Members/Employees

Members and employees have the right to expect excellent benefits from any voluntary benefit plan which they enroll in. That is exactly what they can anticipate when they start to use a plan designed by Countrywide Pre-Paid Legal Services. Although our plans do not cover work-related issues, the Personal Legal Protector Plan allows members to have direct access to legal advice for all kinds of issues, including:

• Buying or selling a home
• Traffic violations or fender benders;
• Estate planning/preparation of wills;
• Filing consumer complaints with government agencies;
• Issues involving power of attorney;
• Immigration issues;
• General legal advice and more.

Our Identity Theft and Credit Monitoring Plans provide members with real-time alerts of activity on their accounts, as well as $1 million of ID Theft Insurance and access to Identity Restoration Specialists. The plans also search databases used by thieves, such as file sharing networks and the dark web, for a member’s information.

Members of our Financial Wellness Plan are given access to a network of certified counselors who assist with medical debt, student loans, budgeting, and more. These counselors are located in the community so members can have a face-to-face meeting with them if need be. Countrywide not only requires that these counselors have extensive knowledge in their field, but also emotional intelligence. Financial matters can be sensitive. Our counselors are empathetic and understanding so that our members will not feel judged or like they are being preached to.

These are the kind of benefits that make a difference. Countrywide goes one step further when it comes to customer service. It is our belief that an employee paid benefit should include empathy and sensitivity. Any group plan we design is intended to be of service. The lawyers who are part of our network are experienced and well versed in the law, but they also have the kind of personal skills we want to see in anyone who provides group legal services. We simply won’t settle for anything less.

Our providers go the distance for all employees enrolled in any of our group legal plans. Members can receive assistance at drastically reduced rates and certain benefits, such as a phone consultation, at no cost. Using the voluntary benefit also means that a person doesn’t have to constantly go to Human Resources to get issues resolved. While Human Resources is always glad to be of help, the benefits offered by Countrywide allow staff to concentrate on even more important matters to make the workplace a more enjoyable place to be.

It is estimated that members will use a group legal plan approximately 4.2 times a year. That is for all kinds of reasons, and can be as minor as review of a contract or as important as the closing on a house. What is great about a Countrywide Pre-Paid Legal Services plan is that the cost is extremely low and the customer service is very, very high. It also means that outside problems are the last thing any member needs to worry about during the workday.

The customer service is very much a hands on effort, and Countrywide staff makes a point of walking a person carefully through all that is needed to have benefits administered and processed. That extra touch is important because so many people are nervous and stressed when it comes to legal, financial or identity theft matters. We do all that we can to reduce such unnecessary stress. Everything is explained very carefully and members are encouraged to ask as many questions as necessary to get a full understanding. The plan providers also anticipate and encourage questions. Members should expect this kind of sensitivity from any employee paid benefit. It is exactly what Countrywide plans provide.

We welcome the opportunity to explain to human resources or executive management all the things that we can provide for employees. We invite interested parties to contact us and give us the chance to show how issues can be quickly handled by use of our plan services. No one should have to sit in their cubicle and stew over personal issues, whether legal, financial, or as a result of identity theft. We can take the pressure off a person’s mind and allow him or her to concentrate more fully on being the most productive employee an organization ever had.

We invite you to contact us with any questions you may have. Call us toll-free at 1-800-550-5297 or fill out our contact form for a speedy response.